Frequently Asked Questions

Got Questions? We've Got Answers!

Remember when finding an answer meant digging through the Yellow Pages, calling information, or asking someone who actually knew what they were talking about?

Thankfully, things have gotten a little easier!

Whether you're looking for the perfect retro Orlando shirt, wondering when your order will arrive, or just curious about what makes Retrolando tick, we've put together answers to some of our most frequently asked questions.

Can't find what you're looking for? No worries! We're always happy to help.

Ordering & Payments

How do I place an order?

Shopping with Retrolando is easy! Browse our collection of Orlando-inspired designs, choose your favorite shirt, select your size and color, and add it to your cart.

Once you've found everything you're looking for, proceed through checkout to complete your purchase.

What payment methods do you accept?

Available payment methods are displayed during checkout. Payment options may vary depending on your location and the payment services available through our store.

Can I change or cancel my order after placing it?

Because our merchandise is printed on demand, orders may enter production shortly after being placed.

If you need to make a change or cancel your order, please contact us as soon as possible at retrolandotees@gmail.com.

We'll do our best to accommodate your request, but changes and cancellations cannot be guaranteed once production has started.

I didn't receive an order confirmation. What should I do?

First, check your email's spam, junk, or promotions folders. Occasionally, automated order confirmations can end up there.

If you still cannot locate your confirmation, contact us with your name and the email address used during checkout. We'll help review your order.

Shipping & Delivery

How long will it take to receive my order?

Our apparel is printed on demand, meaning your shirt is produced after you place your order.

Total delivery time includes both production and shipping. These timelines may vary depending on the items ordered, fulfillment schedules, shipping destination, and carrier operations.

Estimated delivery information may be available during checkout.

Why hasn't my order shipped yet?

Your order may still be in production!

Unlike traditional retail stores, we don't necessarily have preprinted shirts waiting on a shelf. Your order must go through the printing and fulfillment process before it's ready to ship.

If you have concerns about your order status, contact us with your order number, and we'll be happy to help.

How much does shipping cost?

Shipping rates are calculated during checkout based on your order, shipping destination, and available shipping methods.

You'll be able to review applicable charges before completing your purchase.

How do I track my order?

Once tracking information becomes available, it will be provided through the contact information associated with your purchase.

Keep in mind that tracking information may take a little time to update after a shipping label has been created.

Will all my items arrive together?

Not necessarily. Depending on the products ordered and fulfillment locations, some items may ship separately and arrive on different days.

What if my package is lost or says delivered, but I haven't received it?

First, check around your delivery location, with household members or neighbors, and with the shipping carrier.

If your package still cannot be located, contact us at retrolandotees@gmail.com with your order number. We'll review the available tracking information and help determine the next steps.

For additional information, visit our Shipping & Delivery page.

Returns & Exchanges

What is your return and exchange policy?

We accept return and exchange requests within 14 days of delivery.

Because our products are printed on demand, returns and exchanges involving sizing issues, changes of preference, or other non-defective merchandise are reviewed individually and are not guaranteed.

Merchandise generally must be unworn, unwashed, and in its original condition to qualify.

Can I exchange my shirt if I ordered the wrong size?

We understand that finding the perfect fit isn't always easy.

If you ordered the wrong size, please contact us within 14 days of delivery. We'll review your request individually and let you know what options may be available.

Size exchanges are not guaranteed because our apparel is made to order.

What if I receive a damaged or defective shirt?

We want your Retrolando shirt to arrive looking great!

If your merchandise arrives damaged, defective, or with a significant printing issue, please contact us within 14 days of delivery.

Include your order number, a description of the issue, and clear photographs of the merchandise.

Once the problem has been verified, we'll arrange an appropriate replacement or refund at no additional cost to you.

What if I receive the wrong item?

If your order contains the wrong design, size, or product due to a fulfillment error, contact us with your order number and photographs of the merchandise received.

We'll review the issue and arrange an appropriate correction at no additional cost to you.

Who pays for return shipping?

For approved returns or exchanges involving incorrect sizing, personal preference, or other non-defective merchandise, customers are generally responsible for return shipping charges.

If your order arrives damaged, defective, or incorrect due to a production or fulfillment error, we'll work toward a resolution without additional shipping costs.

For complete details, please review our Returns & Exchanges Policy.

Sizing & Fit

What type of shirts does Retrolando use?

Our standard T-shirts are made using soft, comfortable Next Level triblend apparel.

The fabric consists of 50% polyester, 25% combed ring-spun cotton, and 25% rayon, giving our shirts a lightweight feel with a soft, comfortable drape.

We offer men's/unisex and women's styles, with different fits and measurements.

Do your shirts run true to size?

Our men's/unisex triblend shirts feature a modern retail fit and may feel more fitted than traditional heavyweight cotton T-shirts.

Our women's triblend shirts have a more shaped silhouette and generally fit closer to the body.

Because fit preferences vary, we recommend reviewing our Size & Fit Guide before ordering.

Should I order one size larger?

If you prefer a roomier fit or fall between sizes, sizing up may be a good option.

For women's fitted shirts, choosing a larger size may provide additional room through the chest and waist.

Will my shirt shrink after washing?

Our triblend shirts use fabric that has been laundered during manufacturing to help reduce shrinkage.

However, some shrinkage may still occur, particularly when exposed to high washing or drying temperatures.

We recommend washing in cold water and avoiding excessive heat when drying.

What's the difference between men's/unisex and women's shirts?

Our men's/unisex shirts feature a straighter, more traditional silhouette.

Our women's shirts have a more fitted shape, with different chest measurements and body lengths.

For the best fit, compare garment measurements using our Size & Fit Guide.

Our Shirts & Printing Process

How are Retrolando shirts made?

Retrolando shirts are produced using Direct-to-Garment (DTG) printing, a process that prints designs directly onto fabric.

This technology allows us to reproduce colorful, detailed artwork while creating merchandise specifically for each order.

Why are your shirts printed on demand?

Printing on demand allows us to offer a wider variety of Orlando-inspired designs without maintaining large inventories of preprinted shirts.

It also helps us produce merchandise based on actual customer orders rather than printing large quantities in advance.

Will the printed design look exactly like the photo on the website?

We work to represent our designs as accurately as possible.

However, slight variations in color, print placement, and appearance may occur due to differences in fabric, printing processes, and screen displays.

Minor variations are normal, but if you believe your shirt has a significant printing defect, please contact us with photographs.

How do I care for my Retrolando shirt?

We recommend washing your shirt inside out in cold water with similar colors.

Use a gentle wash cycle when possible, avoid harsh bleach, and tumble dry on low heat or air dry.

Avoid ironing directly over the printed design.

A little extra care will help keep your favorite piece of Orlando nostalgia looking great!

Are Retrolando shirts officially affiliated with the businesses or attractions featured in the designs?

Retrolando celebrates the history, culture, and memories of Orlando and Central Florida.

Unless specifically stated on an individual product listing, our merchandise should not be considered officially affiliated with, endorsed by, or sponsored by the historical businesses, attractions, organizations, or entities referenced.

About Retrolando

What is Retrolando?

Retrolando is a celebration of Orlando's past, from forgotten restaurants and legendary nightclubs to old theme parks, sports teams, radio stations, and places that helped define growing up in Central Florida.

Through nostalgic apparel, historical stories, photographs, and videos, our goal is to keep those memories alive and share them with generations of Orlando residents and visitors.

Where can I read more about Orlando's history?

Right here at Retrolando.com!

Our website features stories and content about Orlando's past, including lost attractions, businesses, entertainment venues, and local landmarks.

We're always exploring new topics, so be sure to check back for more memories.

Can I suggest an Orlando landmark or business for a future shirt design?

Absolutely! In fact, we'd love that.

Maybe you remember a restaurant that's been gone for decades, a nightclub that defined your weekends, or a theme park that deserves one more moment in the spotlight.

Send us your ideas at retrolandotees@gmail.com.

While we can't promise every suggestion will become a shirt, we're always interested in hearing what places people remember.

Can I share old photographs or stories about Orlando?

Please do!

We're always looking for interesting memories, photographs, and stories from Orlando's past.

Whether it's a family photograph at a long-gone attraction, a snapshot of your favorite restaurant, or a story about a legendary local establishment, we'd love to hear about it.

If you'd like to share photos or historical material, please make sure you have permission to share them. We'll contact you before using contributed material in Retrolando content.

Where can I follow Retrolando on social media?

You can keep the memories rolling by following us on our social media channels!

Instagram: @retrolando

Facebook: Retrolando

YouTube: @retrolando407

From forgotten Orlando landmarks to vintage commercials and local history, there's always something worth remembering.

Still Have Questions?

Didn't find the answer you were looking for? That's okay. Even the Yellow Pages couldn't answer everything!

Reach out to us at retrolandotees@gmail.com, and we'll do our best to help.

Whether you need assistance with an order, have a question about our products, or simply want to share a memory of Orlando's past, we'd love to hear from you.

Thanks for supporting Retrolando and helping us keep Orlando's memories alive!