Shipping & Delivery

Your Orlando Nostalgia Is on Its Way!

Remember waiting for your favorite movie to come out on VHS or counting down the days until your next trip to Mystery Fun House? Sometimes the anticipation is part of the fun!

At Retrolando, we're bringing back some of Orlando's best memories, one shirt at a time. While we can't deliver your order in a DeLorean, we'll do our best to get your new favorite retro tee headed your way as quickly as possible.

Here's everything you need to know about how your order makes its journey from our store to your doorstep.

Made Just for You!

Unlike traditional retail stores with shelves of preprinted merchandise, many of our products are printed on demand using Direct-to-Garment (DTG) technology.

That means when you place an order, your shirt is produced specifically for you!

This process allows us to offer a variety of nostalgic Orlando designs without maintaining large inventories of preprinted merchandise.

Because each item is made to order, please keep in mind that production time and shipping time are two separate parts of the fulfillment process.

Order Processing & Production

Once your order is placed, it enters our fulfillment process, where your selected merchandise is prepared and printed.

Production times may vary depending on the item, order volume, and fulfillment schedule. During busy shopping seasons, production may take longer than usual.

We appreciate your patience while your order is being created!

Shipping & Delivery Times

Once your order has completed production, it will be prepared for shipment.

Shipping times depend on your delivery location, the shipping service selected, and carrier operations.

Available shipping methods, charges, and estimated delivery information will be displayed during checkout when applicable.

Please note: Estimated delivery dates are not guaranteed. Carrier delays, weather conditions, holidays, and other circumstances outside our control may affect when your package arrives.

Shipping Confirmation & Tracking

When tracking information becomes available for your order, we'll provide it through the contact information associated with your purchase.

Tracking updates may not appear immediately after a shipping label is created. Carriers sometimes need additional time to scan and update packages in their systems.

If you have questions about your shipment, feel free to contact us at retrolandotees@gmail.com.

Frequently Asked Questions

How long will it take to receive my order?

Because Retrolando apparel is printed on demand, your order goes through production before it ships.

Total delivery time includes both production and carrier transit time. These timelines can vary based on the merchandise ordered, shipping destination, and current fulfillment volume.

Check the estimated delivery information available during checkout, when provided, for guidance on your order.

Why hasn't my order shipped yet?

Your shirt may still be in production!

Since our merchandise is made to order, it isn't always ready to ship immediately after purchase.

If you're concerned about how long your order has been processing, send us an email with your order number, and we'll help review its status.

How much does shipping cost?

Shipping charges are calculated and displayed during checkout based on the available shipping options, your order, and delivery destination.

You'll have an opportunity to review applicable shipping charges before completing your purchase.

Can I change my shipping address after placing an order?

If you notice an error in your shipping address, please contact us immediately at retrolandotees@gmail.com with your order number and the corrected information.

We'll do our best to accommodate the change if your order has not shipped, but address changes cannot be guaranteed once fulfillment or shipment has begun.

Please double-check your shipping information before completing checkout.

Can I cancel my order before it ships?

Because our products are printed on demand, your order may enter production shortly after being placed.

If you need to cancel an order, please contact us as soon as possible. We'll review your request and determine whether cancellation is still possible.

Once production has begun, we may be unable to cancel or modify the order.

Will all my items arrive in the same package?

Not necessarily!

Depending on the products ordered and the fulfillment locations involved, items may occasionally ship separately.

If your order is divided into multiple shipments, packages may arrive on different days.

My tracking information hasn't updated. What should I do?

It's not unusual for tracking information to take some time to update after a shipping label has been created.

If tracking hasn't changed for several business days or your package appears significantly delayed, please contact us with your order number.

We'll help review the available shipping information and determine what steps may be appropriate.

What if my package says delivered, but I can't find it?

We know how frustrating it can be when a package is marked delivered but is nowhere to be found.

We recommend checking around your delivery location, with household members or neighbors, and with the shipping carrier. In some cases, packages may be scanned as delivered before they are physically dropped off.

If you still cannot locate your package, please reach out to us with your order number. We'll review the available tracking information and help determine what options may be available.

What happens if my package is lost or damaged during shipping?

If you believe your package has been lost or it arrives damaged, please contact us with your order number and a description of the problem.

For damaged items, include clear photographs of the merchandise and packaging when possible.

We'll review the circumstances and work with you toward an appropriate resolution.

What if I receive the wrong shirt or an item with a printing defect?

Even with careful production processes, mistakes can occasionally happen.

If you receive the wrong item, an incorrect design, or merchandise with a significant printing defect, please contact us within 14 days of delivery.

Include your order number and photographs showing the issue. Once verified, we'll arrange an appropriate replacement or refund at no additional cost to you.

For additional information, please visit our Returns & Exchanges page.

Do holidays affect production and shipping?

They certainly can!

Holiday shopping periods, increased order volume, carrier schedules, and severe weather may result in longer production or delivery times.

If you're ordering merchandise for a birthday, holiday, or special occasion, we recommend placing your order early to allow extra time. We will always do our best to get items out asa fast as possible we unfortunately cannot guarantee an item will arrive before any date.

Questions About Your Order?

We're here to help!

If you have any questions about your purchase, order status, or shipping, please contact us at retrolandotees@gmail.com.

When reaching out, please include your order number and a brief description of your question so we can assist you more efficiently.

Thanks for supporting Retrolando and helping us keep Orlando's past alive.

The memories may be from yesterday, but your next favorite shirt is on its way!