Returns and Exchanges

Returns & Exchanges

At Retrolando, we want you to love your purchase as much as we love bringing Orlando's past back to life. Whether you're remembering a favorite local landmark, a legendary Orlando establishment, or a piece of hometown nostalgia, we want you to be happy with your order.

We understand that sometimes things don't work out as expected, and we're here to help make the return or exchange process as simple as possible.

Our Return & Exchange Policy

Retrolando accepts return and exchange requests within 14 days of the date your order was delivered.

Because our apparel is printed on demand, all return and exchange requests are reviewed individually. While we do our best to accommodate our customers, returns and exchanges for sizing issues, changes of preference, or other non-defective merchandise are not guaranteed.

To be considered for a return or exchange, merchandise must be unworn, unwashed, and in its original condition. Exceptions may apply to items with verified manufacturing defects.

If you would like to request a return or exchange, please email retrolandotees@gmail.com with "Return" or "Exchange" in the subject line.

Please include your order number, the item involved, and a brief explanation of your request. If the item arrived damaged, defective, or incorrect, please include photographs showing the issue.

Once we receive your email, we'll review your request and provide information about the next steps.

Please do not ship merchandise back without contacting us first. Unauthorized returns may not be accepted or processed.

Frequently Asked Questions

How long do I have to request a return or exchange?

You have 14 days from the date your order is delivered to submit a return or exchange request. Requests submitted after this period will be reviewed at our discretion and may not be eligible.

How do I request a return or exchange?

Email retrolandotees@gmail.com and include "Return" or "Exchange" in your subject line. Please provide your order number, the item involved, and a brief explanation of your request.

Our team will review the information and respond with instructions on how to proceed.

Can I exchange my shirt for a different size?

We understand that finding the right fit can sometimes be tricky!

Because our shirts are printed on demand, size exchange requests are reviewed individually and are not guaranteed. If you ordered the wrong size, please contact us within 14 days of delivery so we can discuss available options.

We strongly recommend reviewing the sizing information provided on each product page before placing your order.

What if I change my mind about my purchase?

We understand that sometimes you might reconsider a purchase.

Because our merchandise is produced on demand, returns requested due to a change of mind are reviewed on a case-by-case basis. Approval depends on the circumstances of the request and the condition of the merchandise.

Please contact us within 14 days of delivery to discuss your options.

Can I exchange my shirt for a different Retrolando design?

If another Retrolando design catches your eye, we're happy to review your request!

Exchanges for different designs are considered individually and depend on the condition of the original merchandise and product availability.

Please contact us before returning any merchandise.

What if I receive a damaged or defective item?

We want every Retrolando order to arrive looking great!

If your merchandise arrives damaged, defective, or with a significant printing issue, please contact us within 14 days of delivery.

Include your order number, a description of the problem, and clear photographs showing the issue.

Once the issue has been reviewed and verified, we'll arrange an appropriate replacement or refund at no additional cost to you.

What happens if I receive the wrong item?

If we accidentally send you the wrong design, size, or product, please contact us with your order number and a photograph of the merchandise received.

We'll review the issue and arrange a correction at no additional cost to you.

Why does my shirt look slightly different from the product photo?

Retrolando apparel is produced using Direct-to-Garment (DTG) printing, a process that allows us to reproduce detailed designs directly onto fabric.

Minor variations in print placement, color, and appearance can occur due to the printing process, fabric characteristics, and differences between screen displays.

These slight variations are considered normal and generally do not qualify as manufacturing defects.

However, if you believe your shirt has a significant printing issue, please send us photographs so we can review the concern.

Can I cancel or change my order after placing it?

Because our apparel is printed on demand, orders may enter production shortly after being placed.

If you need to cancel or modify an order, please contact us as soon as possible.

We'll do our best to accommodate your request, but changes and cancellations cannot be guaranteed once production has begun.

Can I return a shirt that has been worn or washed?

Generally, merchandise that has been worn, washed, altered, or damaged after delivery is not eligible for return or exchange.

If you believe your item has a manufacturing defect that became apparent after washing or wearing it, please contact us with photographs and a description of the issue. We'll review the circumstances individually.

Who pays for return shipping?

For approved returns or exchanges involving sizing, personal preference, or other non-defective merchandise, customers are generally responsible for return shipping costs unless otherwise agreed upon.

If your order arrives damaged, defective, or incorrect due to a production or fulfillment error, we'll arrange an appropriate resolution without additional shipping charges.

Please contact us before returning merchandise so we can provide the correct instructions.

How long does it take to receive a refund?

If your return is approved, we'll provide instructions for any required return shipment.

Once the merchandise has been received and inspected, if a return is required, we'll notify you of the refund status.

Approved refunds will be issued to the original payment method. The time required for funds to appear in your account may vary depending on your bank or payment provider.

Are shipping charges refundable?

Original shipping charges are generally non-refundable for approved returns involving sizing or changes of preference.

If a refund is issued because of damaged, defective, or incorrectly fulfilled merchandise, applicable original shipping charges may also be refunded as part of the resolution.

Are sale or promotional items eligible for returns?

Merchandise purchased during a promotion or sale may be considered for a return or exchange under the same review process as regularly priced merchandise, unless the product was specifically identified as final sale at checkout.

What if my tracking information says delivered, but I haven't received my package?

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking around your delivery location, with household members, and with your local carrier.

If you're still unable to locate your package, please contact us with your order number. We'll help review the available shipping information and determine what options may be available.

What if I entered the wrong shipping address?

Please contact us immediately if you notice an error in your shipping address.

If your order has not shipped, we'll do our best to update the delivery information. Once an order has entered the shipping process, address changes may not be possible.

Orders delivered to an address incorrectly provided during checkout may not qualify for a complimentary replacement or refund.

Still Have Questions?

We're always happy to help!

If you have questions about your order, sizing, printing, or our return and exchange policies, please reach out to us at retrolandotees@gmail.com.

We appreciate your support of Retrolando and our mission to keep Orlando's memories alive.

Thanks for being part of Orlando's past, present, and future!